Refunds
All sales are considered final at the time of purchase. The Amazing Toy Box does not offer refunds or exchanges for change-of-mind purchases.
Damaged or Faulty Items
If you receive an item that is damaged or incorrect, please contact us as soon as possible after receiving your order.
To assist with resolving the issue, email us at info@theamazingtoybox.com.au with:
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Your order number
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The email address used at checkout
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Clear photos of the item and any damage or issue
Our team will review the information and provide the appropriate next steps.
Change of Mind
We are unable to accept returns or refunds for change-of-mind purchases.
If the product you received is faulty or incorrect, please contact us at info@theamazingtoybox.com.au so we can assist.
Exchanges
We are not able to offer exchanges. If an item is faulty or incorrect, our team will help resolve the issue in line with our policy.